Technology privacy statement
PLEASE READ THIS TECHNOLOGY PRIVACY STATEMENT CAREFULLY BEFORE
ACCESSING OR USING OUR WEBSITES OR MOBILE APPLICATIONS.
Last Updated: April 2021
Your privacy is important to us. This Technology Privacy Statement (“Privacy Statement”)
describes the types of information collected, used, and shared by Green Dot Corporation, Green
Dot Bank d/b/a GoBank, and their subsidiaries and affiliated companies (collectively, “Green
Dot,” “we,” “us,” and “our”) when you visit our websites, including our social media pages that we
control, or use our mobile applications. If you are a California resident, please see the “Additional
Information Regarding California” section below for further information on our collection and use
of your personal information.
For information on how we collect, store, share, and otherwise use your personal information that
is obtained in connection with your application for or use of our financial products or services,
please see the Privacy Policy associated with that product or service; however, this Privacy
Statement will apply to our collection, storage, sharing, and use of information from and about
you, obtained in connection with your access to and use of our websites and mobile applications.
INFORMATION COLLECTION
• Information You Provide
We collect personal information from you when you choose to share it with us. This may include
when you access or use our websites or mobile applications, create an online account with us,
request information from us, sign up for our newsletters or our email lists, participate in a
promotion, or otherwise contact us. The personal information we collect may include your name,
address, email address, phone number, date of birth, information about your payment at a retail
location, information contained on a check that you upload for remote deposit, financial account
information used for payments, loads or direct deposits, and any other information you choose to
provide.
We also collect your information via third-party social networks when you use them to connect
with us (for example, by posting comments on our posts or sending messages to us). If you
choose to connect with us on third-party social networks, we may have access to certain
information about you from that social network, such as your profile name, profile picture,
networks, username and user ID, and comments, questions, and other posted content based on
your privacy settings on that social network.
• Information Automatically Collected
We may use cookies, web beacons, pixel tags, log files, local shared objects, and other
technologies as follows: (1) for security and authentication purposes, (2) to collect certain
information when you visit and use our websites or mobile applications, (3) to deliver online
advertisements that we think would be more relevant to your interests, (4) to monitor interactions
with our emails, online advertisements, and text and push messages, and (5) to allow us to keep
track of analytics and certain statistical information that enable us to improve our websites, mobile
applications, products, and services.
For example, we may automatically collect certain non-personal information from you, including,
but not limited to, your browser type and version, device type, operating system and version,
Internet Protocol (“IP”) address, unique device identifier of your computer(s) or device(s) that are
used to access our websites or mobile applications, software version, and the domain name from
which you accessed our websites or mobile applications. We may also collect information about
your browsing and use behavior, such as the date and time you visit our websites or use our
mobile applications, the areas or pages of the websites or mobile applications that you visit, the
amount of time you spend viewing or using the websites or mobile applications, the number of
times you return to the websites or mobile applications, other click-stream or website or mobile
application usage data, emails that you open, forward, or click-through to our websites, other
websites that you may visit, and your activity on our websites and mobile applications.
If you use certain features of our websites or mobile applications that involve location-based
services (such as an ATM locator), we may also collect location information in order to: (1)
provide you with the services or products that you request, including access to location-based
information, and (2) monitor for fraud or other suspicious activity. The ways in which we collect
location information, and the type of location information we collect, depend on the devices you
use to access our websites or mobile applications and the settings for those devices. You may
also manually enter a location (such as address, city, and postal code) to use the location-based
services of our websites and mobile applications.
You can stop sharing location information with us at any time through your device or web browser
settings or by deleting the mobile application from your device. If you stop sharing your location,
certain features of our websites and mobile applications may not function properly or at all. If you
have specific questions about the privacy settings of your device or web browser, we suggest you
contact the manufacturer of your device, your mobile service provider, or web browser provider
for help.
• Tracking, California Do Not Track Disclosures, and Ad Choices
Certain parts of our websites require cookies. You are free to set your browser or operating
system settings to limit certain tracking or to decline cookies, but by doing so, you may not be
able to use certain features of our websites or take full advantage of all our offerings. Please refer
to your browser’s or operating system’s website or “Help” section for more information on how to
delete cookies and/or disable your browser or operating system from receiving cookies or
controlling your tracking preferences.
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to
have your online activities tracked. Our system may not respond to Do Not Track requests or
headers from some or all browsers.
We use certain analytics services, such as Google Analytics, that use cookies and similar
technologies to collect and analyze information about use of our websites and mobile applications
and report on activities and trends. These analytics services may also collect information
regarding the use of other websites, mobile apps, and online resources. You can learn about
Google’s practices at www.google.com/policies/privacy/partners/ and exercise the opt-out option
provided by Google by downloading the Google Analytics opt-out browser add-on, available at
https://tools.google.com/dlpage/gaoptout.
We and our network advertisers may periodically show you online ads for products and services
you might be interested based on your visits to both our websites and other websites (a process
known as “behavioral advertising”). In order to do this, we need to place a cookie or other tracking
device on your device. If you prefer to not receive online ads in this manner, you can opt out of
some network advertising programs that use your information by tracking your browsing habits
via cookies or other tracking devices.
To learn more about the use of cookies and other technologies to deliver more relevant
advertising, and to learn how to opt out of it in desktop and mobile browsers on the particular
device on which you are accessing this Privacy Statement, please visit
http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the
AppChoices app at www.aboutads.info/appchoices to opt out in mobile applications. Opting out of
a network does not mean you will no longer receive online advertising. It only means that the
network from which you opted out will no longer deliver ads tailored to your web preferences and
usage patterns.
• Combination of Information
We may combine the information we receive from and about you, including information you
provide to us and information we automatically collect through our websites or mobile
applications, as well as information collected from other online sources or from third-party
sources to help us tailor our communications to you and to improve our websites, mobile
applications, products, and services.
INFORMATION USE
We may use the information we collect from and about you for any of the following purposes:
• For security and authentication purposes and to prevent fraud;
• To notify you of incomplete applications or registrations;
• To respond to your inquiries or otherwise contact and communicate with you;
• To provide you and other users with customized content, targeted offers, and advertising on
our websites and mobile applications, on third-party websites and applications, and via email;
• To contact you with information, newsletters, and promotional materials;
• To contact you when necessary;
• To review the usage and operations of our websites and mobile applications and improve our
content, products, and services;
• To address problems with our websites, mobile applications, and our business;
• To manage our networks;
• To protect the security or integrity of our websites, mobile applications, and our business; and
• As described to you at the point of collection.
Additionally, if you use our websites or mobile applications to connect with third-party services,
you authorize us to use information from and about you, on your behalf, to interact with these
third-party services based on your requests.
INFORMATION DISCLOSURE
We may disclose the information we collect from and about you as follows: (1) with Green Dot
subsidiaries and affiliated companies; (2) to our third-party service providers that provide
business, professional, or technical support functions for us; (3) as necessary if we believe that
there has been a violation of the Site Terms of Use or of our rights or the rights of any third party;
(4) to respond to judicial process or provide information to law enforcement or regulatory
agencies or in connection with an investigation on matters related to public safety, as permitted
by law, or otherwise as required by law; and (5) as described to you at the point of collection.
We may share aggregate or anonymous non-personal information with third parties.
Also, we may sell or purchase assets during the normal course of our business. If another entity
acquires us or any of our assets, information we have collected about you may be transferred to
such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against
us, such information may be considered an asset of ours and may be sold or transferred to third
parties.
OPTION TO OPT-OUT OF EMAIL MARKETING
At all times, you have the option of “opting out” of receiving future email marketing messages
from Green Dot by clicking on the “unsubscribe” link at the bottom of an email marketing
message.
LINKS TO OTHER WEBSITES
Our websites and mobile applications may have links to third-party websites and applications,
which may have privacy policies that differ from our own. The inclusion of such links on our
websites and mobile applications does not imply endorsement of the linked websites or
applications by us, and we are not responsible for the practices of such websites or applications.
In addition, we are not responsible for the information collection, use, disclosure, or security
policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or
any other app developer, app provider, social media platform provider, operating system provider,
wireless service provider, or device manufacturer, including with respect to any personal
information you disclose to other organizations through or in connection with our mobile
applications or any social media pages.
CHILDREN'S PRIVACY
Protecting children’s privacy is important to us. In general, we do not direct our websites, mobile
applications, products, or services to, nor do we knowingly collect any personal information from,
children under the age of 13. If we direct any of our websites, mobile applications, products, or
services to children under the age of 13, we will provide appropriate privacy disclosures.
DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information
we collect from and about our customers. While we make every effort to help ensure the integrity
and security of our network and systems, we cannot guarantee our security measures.
ACCESS TO YOUR PERSONAL INFORMATION
If our websites, mobile applications, products, or services allow you to create an account, you
may sign in to your account to update your personal information stored by us.
IF YOU HAVE QUESTIONS
If you have any questions about this Privacy Statement or the practices described herein, you
may contact us at Green Dot Customer Service, P.O. Box 5100, Pasadena, California 91117.
REVISIONS TO THIS STATEMENT
We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise
portions of this Privacy Statement at any time. When we do, we will post the change(s) on our
websites and mobile applications.
ADDITIONAL INFORMATION REGARDING CALIFORNIA
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the
following additional details regarding the categories of personal information that we collect (both
online and offline), use, and disclose about California residents. Please note that certain personal
information, including personal information subject to the Gramm-Leach-Bliley Act, is not covered
under the CCPA. For information on how we collect, store, share, and otherwise use your
personal information that is obtained in connection with your application for or use of our financial
products or services, please see the Privacy Policy associated with that product or service.
• Collection and Disclosure of Personal Information
The following chart details which categories of personal information we plan to collect, as well as
the categories of personal information we have collected and disclosed for our operational
business purposes in the preceding 12 months. We collect this personal information from you and
from publicly available databases, data brokers, social media sites, and joint marketing partners.
Categories of Personal Information Disclosed to Which Categories of Third
Parties for Operational Business Purposes
Identifiers, such as name, contact information,
and IP address
Our subsidiaries and affiliated companies; our
service providers
Personal information, as defined in the
California customer records law, such as
name and contact information
Our subsidiaries and affiliated companies; our
service providers
Internet or network activity information, such
as browsing history and interactions with our
websites
Our subsidiaries and affiliated companies; our
service providers
Geolocation data, such as device location Our subsidiaries and affiliated companies; our
service providers
Audio, electronic, visual, similar information,
such as call and video recordings
Our subsidiaries and affiliated companies; our
service providers
Inferences drawn from any of the personal
information listed above to create a profile
about, for example, an individual’s
preferences and characteristics
Our subsidiaries and affiliated companies; our
service providers
As described above in this Privacy Statement, we may have disclosed personal information to
legal authorities to respond to requests or to protect and defend legal rights, which may include
personal information in the categories listed above.
• Use of Personal Information
We use this personal information to operate, manage, and maintain our business, to provide our
products and services, and to accomplish our business purposes and objectives, as described
above in this Privacy Statement.
We do not sell and have not “sold” personal information within the preceding 12 months, as “sale”
is defined in the CCPA. We do not sell the personal information of minors under age 16.
• Rights and Requests
If you are a California resident, you (or your authorized agent) may make the following requests:
(1) Request to Know
You may request that we disclose to you the following information covering the 12 months
preceding your request:
• The categories of personal information we collected about you and the categories of
sources from which we collected such personal information;
• The specific pieces of personal information we collected about you;
• The business or commercial purpose for collecting personal information about you (if
applicable); and
• The categories of personal information about you that we otherwise shared or disclosed,
and the categories of third parties with whom we shared or to whom we disclosed such
personal information (if applicable).
(2) Request to Delete
You may request that we delete personal information we collected from you.
To make a Request to Know or a Request to Delete, please click here or call us at 833-937-0515.
We will verify and respond to your request consistent with applicable law, taking into account the
type and sensitivity of the personal information subject to the request. Upon receiving a request,
we will attempt to verify your identity by comparing the identifying information you provide with
your request (e.g., your name and mailing address) to the personal information already
maintained in our records. We may need to request additional personal information from you,
such as your email address or telephone number, in order to verify your identity and protect
against fraudulent requests.
If you maintain a password-protected account with us, we may verify your identity through our
existing authentication practices for your account and require you to re-authenticate yourself
before disclosing or deleting your personal information. If you make a Request to Delete, we may
ask you to confirm your request before we delete your personal information.
You have the right to be free from unlawful discrimination for exercising your rights under the
CCPA.
Authorized Agents
If you want to make a request as an authorized agent on behalf of a California resident, you may
use the submission methods noted above. As part of our verification process, we may request
that you provide, as applicable:
• Proof of your registration with the California Secretary of State to conduct business in
California; and/or
• A power of attorney from the California resident pursuant to Probate Code sections 4121-
4130.
If you are making a Request to Know or a Request to Delete on behalf of a California resident
and have not provided us with a power of attorney from the resident pursuant to Probate Code
sections 4121-4130, we may also require the resident to:
• Provide you with a written permission signed by the resident to make the Request to
Know or Request to Delete on the resident’s behalf;
• Verify the resident’s own identity directly with us; and/or
• Directly confirm with us that the resident provided you permission to submit the Request
to Know or Request to Delete.
